Ordering & Customer Care - Un!te

Customers want to be able to contact us when they want to, and how they want to.

UN!TE allows you to manage your customers, and for your customers to manage their own services via this unique customer care system. 

Your customers can log in to an online branded portal on your own website using a unique pass code to view and change their details or place an online order.  In the back-end the orders can be managed with ASP!RE and then the correct billing details generated in ACH!EVE.

Through the UN!TE system, customers can: Order services, manage their account/s, change plans, add plans, view invoices and view data records for billed and unbilled usage.

Think of the reduction in overheads by less demand on your call centres.  And your customers can enjoy an enriched experience by having significant control over their own information.  No need for re-entry or multiple phone calls and emails to change details – one simple online query from the customer can trigger the correct information through the chain.

You will be able to generate automated welcome letters as a professional introduction to your organisation, add terms and conditions for all services for customer awareness, and set and manage rules as required.

By implementing UN!TE and the iBoss system, you can keep your existing customers happy, and focus on attracting even more happy customers.