Provisioning & Support - Asp!re

Order management is the cornerstone to effective customer service and repeat business.
ASP!RE is iBoss’ online ordering tool that allows you full management capability across your customers’ orders and services.
The system allows you to take the driver’s seat. You can order services, manage current and past services including specific service events, create reports, provide service support including fault management, and create and store your own ‘knowledge base’ including product information and documentation.
With a secure unique pass code you can log in to an online portal to manage your customer requirements. In addition you can make online service query requests and even submit online orders.
The system offers your end users unique transparency by ensuring they automatically receive SMS updates regarding service activations and plan change requests.
Communication is key: With greater information at your fingertips you can stay focussed on delivering a high standard of customer service every time.