Overview

iBoss is our Integrated Billing Operational Support System. Consider an all-in-one solution that allows you to focus on sales and minimise the time spent on back-end processing: A system that improves your cash flow and enhances your bottom line: One that offers seamless integration and effective customer order management. A customer-friendly approach designed to enhance the client experience.

iBoss is the optimal back-end solution for industry leaders. The unique online platform of products allows you to focus on wealth creation by maximising efficiencies and assuring positive customer experiences.

iBoss: ASP!RE. ACH!EVE. UN!TE. Our B2B technology takes you where you need to be.

Benefits

The iBoss product suite enhances your own product offering and facilitates limitless growth.

YOU: Want to have a single solution that allows you to effectively manage customers, maximise revenue and improve cash flow.

YOUR CUSTOMERS: Want a simple communication tool and effective order management.
The complete package of iBoss products throughout the entire customer cycle from order management to billing and queries will satisfy both you and your customers.

1. Bottom Line Improvements: Create an instant impact on your cash flow by improving your invoice turnaround rate and minimising the overhead cost per subscriber.
2. Swift, Accurate & Flexible: Streamline your payments and increase your productivity through automated customer invoicing: Generate invoices effectively and efficiently with the right data drawn from your network suppliers.
3. Quality = peace of mind: OurAccredited Quality assurance systems are created by telecommunications experts. Data replication and offsite back up will ensure your information remains protected and secure.
4. Revenue Assurance: Systems are based on the Dunning Principle designed to protect your exposure to poor credit, and maximise your margins by notifying you of each transaction’s profitability.
5. Aggregation & Centralised control: You control the users and their privileges. System enabled management reports across all accounts receivable and payable transactions. Simpler and more effective resource management to run the various telecommunications services.
6. Customer Care: Receive product support via one easy-to-understand portal. Create a 24 hour Internet support service for your customers direct from your own branded website. Make it easy for your customers/you to pay/be paid: the system accommodatesflexible payment options including Direct Debit, Credit Cards, BPAY Post billpay and CentreLink.

Productivity gains and superior customer support are the tip of the iceberg: Watch your business leap ahead with the right foundations in place.

System

The complete B2B package.

The iBoss platform provides a unique and fully integrated system of order management, billing & credit control, and customer care & fulfillment.
Consider the effectiveness of your current operations: Are your invoices delayed through failure to receive information on time? Do you track customer queries against a particular order? Do you have a current system of billing that doesn’t talk to your customer order management system?
Imagine your customers being able to log in and manage their own details in your own branded online portal. These details are automatically downloaded into an order management system, and any billing changes and invoice details are automatically updated in an online billing system! No need for re-entry of data, just one simple transaction instigated by your customer!
iBoss can achieve this for you: Our system allows you and your customers to achieve what you both need to thrive. We aggregate the various services and data needed to run your business under the one system. By consolidating data across network suppliers and products, we can provide a clear picture of your business operations.
For instance, we can apply discounts or commissions according to each customer’s requirement. Or if you need a file on customer activity including orders, queries and recent transactions – we can do this too.
iBoss has three (3) unique and complementary products, which are fully synchronised:

• ASP!RE is our Order Management capability for end user services including fixed line, mobile and broadband services;
• ACH!EVE allows you to oversee accurate & timely billing and credit control management for these services; and
• UN!TE is our Customer Care & Fulfillment product.

iBoss is designed to assist the customer experience by simplifying processes and providing you with easy and secure access to your data for greater transparency and minimal double handling.